Planning a wedding

Frequently Asked Questions


Q: Why hire a wedding coordinator?

A: Statistics show that the average wedding takes approximately 200 - 300 hours to plan. A Planner can save you time spent researching and planning.  A Planner can also help you select vendors, keep your budget on track, provide qualified vendor referrals, accompany you to vendor meetings and know what questions to ask, review vendor contracts, negotiate on your behalf, and save you money.  A Planner is an investment in making sure your wedding day is beautiful & flawless while taking the stress & duty off you and your family and to have a peace of mind that everything will run smoothly. 

Q: My venue already has an in-house wedding coordinator. Why do I need a planner? 

A: A wedding coordinator at a venue and a wedding planner are two completely different jobs. The venue wedding coordinator is there to serve the venue. A planner is completely focused on you and dedicated to your wedding vision, and she is there solely to make sure that your vision comes to life on your wedding day. 

Q: How much involvement will my planner have? 

A: As much or as little as you want them to have! Your planner’s level of involvement depends on the event planning package you reserve and your personal preferences. Some clients will have every detail planned out and are just looking for a planner to execute their vision, and some clients want to sit back and let their planner take care of everything for their wedding day. We work with clients at both ends of the spectrum (and anywhere in between) personalizing our service to your needs.

Q: How do I book a date with you?

A: By emailing, calling (703) 718-5180 or filling out the contact form on our website ( We will schedule a free, no obligation consultation with you to make sure we are a good fit and that we can meet your needs. Most consultations take about 1 hour.

Q: Will you work with vendors we select, or only those you recommend?

A: Yes, we will absolutely work with your choice of vendors, however we have a great team of preferred vendors that we work with should you need additional referrals.


Q: How far in advance should I reserve my rentals? 

A: We reserve on a first-come, first-served basis. We recommend booking no less than 30-days in advance to ensure availability. 

Q: What is the deposit and payment schedule? 

A: All services/rentals require a signed Event Décor Rental Agreement and a 50% deposit. Final payment with changes, substitutions and final counts are due two (2) weeks prior to the event date. Payments can be made by credit card, cash or check. You must have a valid credit card on file for incidentals.

Q: How does he rental process work?

A: Once we determine your rental needs we will work to provide you with a formal rental quote and send it to you via email. This email will contain a detailed quote including all of the items you have requested along with any additional fees. We require a 50% deposit to place your reservation and your final balance (pending any changes -per the rental agreement) is due ten (10-days) prior to your event. Please be advised that an item that you would like to rent might be available when inquiring, but that can change at any given moment. This is why we always recommend confirming your reservation early on in the event planning process. “You can never reserve too early, but you can always reserve too late”.

Q: How long is my rental period? 

A: The rental and service period is for the date and times of your event. Specific delivery, setup and breakdown times must be finalized no later than seven (7) business days prior to the event date.

Q: Can I reserve decorations individually?

A: Yes, all of our decorations are available to reserve individually. Contact us for pricing. 

Q: What is the cancellation policy? 

A: If you cancel your rental within 30 days of the event date:

  • all payments made to-date to DEi, LLC are      non-refundable;
  • all outstanding fees for Additional Services rendered      through the date of termination will be due immediately. 

Cancellations ten (10) days or less from the Event Date will require that the Rental Fees be paid in full. If the full balance has yet to be paid, Company may charge the credit card on file. 

Q: Do you deliver? 

A: DEi, LLC provides delivery, set up and breakdown service for your event. The cost of the service is included in your package. We do not offer self-pickup services.

Deliveries and set up outside the normal 25-mile radius of our Oxon Hill, Maryland office will incur an additional travel expense of .58 per mile. All fees will be noted on your event order.

DEi, LLC will only setup and install rented items and decorations that WE PROVIDE. Our staff is not responsible for the setup and breakdown of non-DEi owned property. Caterers must provide their own table linens for food and beverage tables.


Q: What happens if items are damaged or missing when your team returns to pickup? 

A: The Client assumes full responsibility of items during the event and agrees to pay the full replacement cost for lost or damaged items. Once we pickup the items at the end of your event, we will inspect for any damaged, broken or missing items. We recommend designating someone to sign-off upon delivery and pickup. 

Q: When is the final payment due? 

A: The final payment is due ten (10) days prior to the event date. 

Q: Do you charge sales tax on rentals? 

A: Yes, we are required to charge sales tax on rental items unless your organization is tax exempt. If you are tax exempt, we are required to have a copy of your tax exempt certificate on file.